Delivery Policy

    • Delivery days
      • ■Regular products：The product will be shipped within 4 business days (excluding weekends and holidays) after the order is confirmed or payment is received.
      • ■Reserved items：The delivery time of pre-ordered products differs for each product. Please check each product page for details.
        • ※Our business are weekdays excluding Saturdays, Sundays, national holidays, and year-end and New Year holidays.

    • How to deliver the product
      • ・Within Japan : Kuroneko DM mail
      • ・Other countries : YAMATO International TA-Q-BIN

    • Postage
      • ・Japan : 300 yen per order
      • ・Internatinal shipping
      • ZONEDestination countrywithin 60cm and up to 2kgwithin 80cm and up to 5kgwithin 100cm and up to 10kg
      1Brunei2200 yen3600 yen6600 yen
      China
      Hong Kong
      Indonesia
      Macao
      Malaysia
      Philippines
      Singapore
      South Korea
      Taiwan
      Thailand
      2Australia2900 yen4800 yen9000 yen
      Canada
      India
      Mexico
      New Zealand
      United States
      3Belgium3350 yen5500 yen10300 yen
      Bhutan
      Bulgaria
      Croatia
      Cyprus
      Czechia
      Denmark
      Finland
      France
      Germany
      Greece
      Hungary
      Iceland
      Ireland
      Italy
      Monaco
      Netherlands
      Norway
      Peru
      Poland
      Portugal
      Rumania
      Slovenia
      Spain
      Sweden
      Switzerland
      Turkey
      United Arab Emirates
      United Kingdom
      4Brazil6450 yen14550 yen24850 yen
      Estonia
      Russia
      South Africa
      Ukraine

    • International Shipping
        Your order will be delivered through 「YAMATO International TA-Q-BIN」in most cases. The delivery time to your destination will vary according to your postalcode. About 10-30 business days takes to delivery. NeeNe does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply). Delivery date and time specification.

    • Delivery date and time specification
        We are sorry but we cannot accept specification of the delivery date and time. We will deliver the products as soon as they are ready.

    • When you are out of the home
        When you are out of the home the carrier will post an absentee card and the delivery address will contact you to respond. If the item cannot be delivered and is returned, the customer will be responsible for the shipping cost for redelivery, so please accept it.