■Regular products：The product will be shipped within 4 business days (excluding weekends and holidays) after the order is confirmed or payment is received.
■Reserved items：The delivery time of pre-ordered products differs for each product. Please check each product page for details.
※Our business are weekdays excluding Saturdays, Sundays, national holidays, and year-end and New Year holidays.
How to deliver the product
・Within Japan : Kuroneko DM mail
・Other countries : YAMATO International TA-Q-BIN
・Japan : 300 yen per order
within 60cm and up to 2kg
within 80cm and up to 5kg
within 100cm and up to 10kg
United Arab Emirates
Your order will be delivered through 「YAMATO International TA-Q-BIN」in most cases.
The delivery time to your destination will vary according to your postalcode.
About 10-30 business days takes to delivery.
NeeNe does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply).
Delivery date and time specification.
Delivery date and time specification
We are sorry but we cannot accept specification of the delivery date and time. We will deliver the products as soon as they are ready.
When you are out of the home
When you are out of the home the carrier will post an absentee card and the delivery address will contact you to respond.
If the item cannot be delivered and is returned, the customer will be responsible for the shipping cost for redelivery, so please accept it.
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